Takeuchi Announces Northwest Parts & Equipment as New Dealer
November 25th, 2015
Atlanta, GA: Takeuchi-US, a global innovation leader in compact equipment, has announced Northwest Parts & Equipment as a new dealer, serving western Montana. The full-service dealer has three locations in Montana, including their headquarters in Columbia Falls and smaller stores in Butte and Missoula. Northwest Parts & Equipment will carry Takeuchi excavators, skid steer loaders, track loaders, and wheel loaders.
Founded in 1981 by Gary and Peggy Hurd, Northwest Parts & Service is a family owned company and serves the logging, mining and construction industries. The service department is staffed with factory-trained technicians capable of working on most makes and models of equipment either at their shop or at the customer’s location. The parts department has the product and expertise to help get the most value for the customer’s dollar with either new, used or rebuilt replacement parts.
“We are excited to add Takeuchi to our line and we believe that they are a great fit,” said Chris Hurd, Marketing Manager at Northwest Parts & Equipment. “We always want to make sure that the manufacturers business goals and practices align with ours, and Takeuchi certainly does. With versatile and durable products, we know our construction customers will benefit out on the jobsite from their equipment.”
“Northwest Parts & Equipment has been around for over 30 years and have done a great job servicing their customers in Montana,” said Kim Robinson, Takeuchi Director of Sales. “Family owned shops have great values and really care about the success of their customers with the right equipment at their disposal. This announcement now allows their customers even more options out on the jobsite with Takeuchi. We very much look forward to working with them for years to come.”
Takeuchi Appoints Ron Snyder as National Service and Warranty Manager
November 16th, 2015
Atlanta, GA: Takeuchi-US, a global innovation leader in compact equipment, has announced that the company has appointed Ron Snyder as the National Service and Warranty Manager. He will be responsible for the entire service department, including four Regional Sales Managers, one National Service Training Manager, and one Customer Service Support Manager.
Snyder was hired in March of 2015 and held the position for seven months before the recent announcement. In his short duration at Takeuchi, he has already made an impact in improving several key warranty and service department functions. He previously worked for Deutz Corporation for 17 years before coming to Takeuchi, where he worked in similar positions to his assumed role.
“Ron brings with him a great background in service and engine training from years of experience at Deutz,” said Mike Ross, Director of Operations at Takeuchi-US. “In his short time at Takeuchi, Ron has quickly demonstrated the leadership skills to handle any situation. He also knows and understands how to support our dealers and customers, and does so with a very calm and professional demeanor. Also, his organizational skills are exceptional and will be key to helping Takeuchi reach new heights in service support.”
Takeuchi Realigns Service Department to Enhance Product Support Efforts
November 16th, 2015
Atlanta, Georgia: Takeuchi-US, a global innovation leader in compact equipment, has announced that they have realigned their service department to provide the best possible technical service and warranty support to customers. The changes include Tom Reichling who assumes the Northwest Regional Service Manager position, Gary Bryan moves to Service Support Manager, and Joe Topia is now the National Service Training Manager.
The moves are all positive changes in the structure of the Takeuchi Service Department. The changes better align each employee with the position and responsibilities that maximize the Takeuchi product support experience for both customers and dealers.
Tom Reichling, in his new position as Northwest Regional Service Manager, will be responsible for the service and warranty support for the Midwest to the Northwest (Ohio to Alaska), which also includes Western Canada. As Service Support Manager, Gary Bryan will handle all of Takeuchi’s service and warranty for their National Accounts (United Rentals, Sunbelt Rentals, Hertz, and Neff Rentals). He will also work with the Regional Service Managers on any difficult warranty and service issues. Joe Topia’s responsibilities as the National Service Training Manager is to provide technical service training for all Takeuchi dealers.
“Tom, Gary, and Joe have all done an exceptional job in the Takeuchi service center and each play a big role in the success of the company,” said Mike Ross, Director of Operations at Takeuchi-US. “The service and warranty department is crucial to our success and has always been a strength of our company. All three of them have done an incredible job and have years of experience in the area. We look forward to seeing them in their new roles and believe that our department is even stronger because of the moves.”